Contact ETPinnacle
Customer support
Email: support@etpinnacle.com
Phone: 1800 266 543
Hours: 24 hours, 7 days a week
Response time: typically within 1 business day.
Complaints
For formal complaints, please use the dedicated complaints channel:
Email: complaints@etpinnacle.com
Phone: 1800 266 543
See the full complaints process at /legal/complaints.
Postal address
WINNERS BOOKMAKING PTY LTD
ABN 35 652 847 875 · ACN 652 847 875
Suite 103, 308 Pacific Highway
Crows Nest NSW 2065
Australia
Company and licence details
Company: WINNERS BOOKMAKING PTY LTD
ABN: 35 652 847 875
ACN: 652 847 875
Director: Karren Anne Cad
Registered address: Suite 103, 308 Pacific Highway, Crows Nest NSW 2065, Australia
Licence number: 6421/2022/WB
Regulator: Liquor & Gaming NSW
Responsible gambling support
If you need confidential help with gambling, the following services are free and independent of ETPinnacle:
- Gambling Help Online — 1800 858 858 (free, confidential, 24/7) or gamblinghelponline.org.au.
- BetStop, the National Self-Exclusion Register — betstop.gov.au.
- Lifeline — 13 11 14.
Account closure
Account holders may close an account at any time by signing in and selecting Account > Close account, or by emailing support@etpinnacle.com from the email address registered to the account. See /legal/self-exclusion for self-exclusion options.
Media enquiries
Media enquiries should be sent to support@etpinnacle.com with the subject line "Media enquiry".
Language
ETPinnacle provides customer support in English.
